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Frequently Asked Shipping Questions:
What is the minimum order?
The
minimum order is $4.99 What about
overnight and 2nd day orders?
Express orders must be received by NOON
Eastern Standard Time Monday through Thursday. We close at noon
on Friday and must have the order by 10 a.m. Eastern Time on Friday.
Any express orders received after this time will not ship until the next
day. Note: We will call during business hours if stock is unavailable.
2nd day: Keep in
mind that FedEx does not consider the day the order is shipped as a shipping day, it will be two days
after we ship before your order will arrive. Also, FedEx will
deliver 2nd day or overnight orders on Saturday with an additional $12 fee, which the
customer must approve before we can ship . (An
order placed on Wednesday afternoon after 1 or Thursday will not arrive to you before Monday of the following week.) Call if you
need assistance with Express shipping. 866-670-9040
Standard Overnight: FedEx does not deliver overnight orders on Saturday
without additional charge. If you place your order on Friday, expect it to arrive on
Monday.
Can I ship to an APO address?
APO orders
are no longer accepted due to ongoing delivery problems we have
experienced. Can I ship an international
order?
Spice
Barn does not ship international orders.
Does Spice Barn offer free shipping?
Spice
Barn does not offer free shipping, but will be glad to work with you to
select the best method for your order.
How do I determine shipping costs?
If you want to determine shipping
costs before you make a purchasing decision, you may do so on
the checkout page.
First, add the items you might want to the shopping cart.
From the "View Cart"
page, Go to CHECKOUT ( click on button just under the items on the
lower right hand side of the page). At the top of the checkout page, just
below the shipping information, is a "shipping method" section which
contains radio buttons for selecting a shipping method. To the right
of those buttons is a
blue hyperlink which says "See Rates".
(See illustration below)
Click here, enter your zip code and the shipping rate will be shown.
This is the cost for the items currently in your cart. NOTE: The
most expensive shipping is for just one item. It only costs a
small amount more to ship several items. The first 2 pounds are
the highest cost by any carrier.
What methods of shipping are available?
We
ship FedEx Ground and United States Post Office Priority Mail.
Can I waive the signature?
If a customer waives the signature, Spice Barn will not replace the order
under any circumstances.
Spice Barn reserves the
right to place signature delivery on any order placed.
How long will it take for my order to arrive?
Below
is the transit map provided by FedEx indicating the length of time for
delivery.
What is the Return Policy?
Customers agree to abide by these terms
and conditions upon placing any order.
Spice Barn accepts returns of
unopened spices and seasonings. Spice Barn will not
accept returns of any opened items, We cannot accept any returns on
empty spice jars. These items cannot be resold or used by Spice Barn,
and therefore, cannot be returned.
A return
authorization number will be required; any package arriving to our facility
without prior
return approval will be refused.
Returns must meet the following criteria:
- Returns for unopened containers (which meet the above guideline) must
be requested within 15 days of shipment date.
- Any requests after this time period will
not be honored. Returns must arrive to us within 7 days of receiving an
authorization number.
- A 15% re-stocking fee will be charged on all returned products.
- Products must arrive in excellent condition. Refunds, less any
charges, will be made upon receipt of merchandise which meets this
standard.
- The customer assumes all return shipping fees (Customer assumes all
shipping fees for exchanges).
- Returns should be shipped by a carrier with tracking information; USPS
Priority Mail, or FedEx.
The customer assumes all responsibility for the safe arrival of return
packages.
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