What is the minimum order? The minimum order is $8.99
Can I ship to an APO address? APO orders are no longer accepted due to ongoing delivery problems we have experienced.
Can I ship an international order? Spice Barn does not ship international orders.
Does Spice Barn offer free shipping? Spice Barn does not offer free shipping, but will be glad to work with you to select the best method for your order.
How do I determine shipping costs? If you want to determine shipping costs before you make a purchasing decision, you may do so on the checkout page. First, add the items you might want to the shopping cart. From the "View Cart" page, Go to CHECKOUT ( click on button just under the items on the lower right hand side of the page). At the top of the checkout page, just below the shipping information, is a "shipping method" section which contains radio buttons for selecting a shipping method. To the right of those buttons is a blue hyperlink which says "See Rates". Click here, enter your zip code and the shipping rate will be shown. This is the cost for the items currently in your cart. NOTE: The most expensive shipping is for just one item. It only costs a small amount more to ship several items. The first 2 pounds are the highest cost by any carrier.
What methods of shipping are available? We ship FedEx Ground.
Can I waive the signature? Should a customer waive the signature, Spice Barn will not replace the order under any circumstances. Spice Barn reserves the right to place signature delivery on any order placed.
How long will it take for my order to arrive? Please view the transit time ground tab above for a map provided by FedEx indicating the length of time for delivery.
What about overnight and 2nd day orders? Express orders must be received by NOON Eastern Standard Time Monday through Thursday. We close at noon on Friday and must have the order by 10 a.m. on Friday. Any express orders received after this time will not ship until the next day. Note: We will call during business hours if stock is unavailable.
2nd day: Keep in mind that FedEx does not consider the day the order is shipped as a shipping day, it will be two days after we ship before your order will arrive. Also, FedEx will deliver 2nd day or overnight orders on Saturday with an additional $15 fee, which the customer must approve before we can ship . (An order placed on Wednesday afternoon after 1 or Thursday will not arrive to you before Monday of the following week.) Call if you need assistance with Express shipping. 866-670-9040
Standard Overnight: FedEx does not deliver overnight orders on Saturday without additional charge. If you place your order on Friday, expect it to arrive on Monday.
What is the Return Policy?
Customers agree to abide by these terms and conditions upon placing any order.
Spice Barn accepts returns of unopened spices and seasonings. Spice Barn will not accept returns of any opened items, We cannot accept any returns on empty spice jars. These items cannot be resold or used by Spice Barn, and therefore, cannot be returned.
A return authorization number will be required; any package arriving to our facility without prior return approval will be refused.
Returns must meet the following criteria:
FedEx Express Shipping Information: To help you make shipping decisions:
Store Hours: Express orders must be received by NOON eastern standard time. Any express orders received after this time will not ship until the next day.
2nd day: Orders ship the day after we receive them, unless we are notified by phone that urgent shipping is needed. We must be notified before NOON EST. Keep in mind that FedEx does not consider the day the order is shipped as a shipping day, it will be two days after we ship before your order will arrive. Also, FedEx does deliver 2nd day or overnight orders on Saturday, but they charge an extra $12 fee, which the customer must approve before we can ship . (An order placed on Wednesday afternoon after 1pm (EST) or Thursday will not arrive to you before Monday of the following week.) Call if you need assistance with Express shipping.
Standard Overnight: Standard overnight arrives by 3 p. m. the day after the order is shipped. We try to get orders we receive by noon EST out the day we receive it, but cannot guarantee it. If you really need a package out the same day, please call; we will make every effort to ship immediately. Also, FedEx does not deliver overnight orders on Saturday. If you place your order on Friday, expect it to arrive on Monday.